At Heavy Duty Advertising, we partner with you, not just provide a platform. Your support covers everything from technical troubleshooting to marketing strategy—centered around your shop’s needs and pace. Think of us as your digital marketing co-pilot, helping you navigate funnels, SEO, reviews, and automations.
Once your system is live, we provide ongoing support in two key ways:
- Reactive support, for when you need immediate help—whether it’s tweaking an automation, publishing content, or troubleshooting integrations. You get access to our support ticket system, timely responses, and clear resolutions.
- Proactive recommendations, where we review your performance metrics monthly. We monitor your lead flow, search visibility, review velocity, and AI results to suggest optimizations. This helps your system not just run—but improve continuously.
Our support is included in your monthly retainer—no surprise billing. And we tailor support to your clarity preferences: some clients prefer direct calls or Slack messages, others like email or dashboards. Either way, you’re always talking with us, not navigating an endless phone tree.
Beyond the tools, we offer quarterly strategy sessions to help you plan content, help launch seasonal campaigns, or shift focus to areas like loyalty or expansion. It’s more than fire-fighting—it’s about building competence and confidence over time.